VeriSM Essentials

The fully accredited VeriSM Essentials course will give a basic understanding of service management, culture and organisational structure using the VeriSM model.

The VeriSM Essentials certification is a stand alone course, but delegates can later take VeriSM Plus to become VeriSM Foundation certified.

13 easy to absorb lessons covering the service management basics in the digital age using the VeriSM​ model. Includes video tutorials, study guides and quizzes. Study duration: 7 hours.


Course options

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    30 Days Online Access
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    60 Days Online Access
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    VeriSM Essentials Exam
  • Lesson 1: Organizational context and governance
  • Lesson 2: Digital transformation
  • Lesson 3: Service Culture
  • Lesson 4: Organizational structure
  • Lesson 5: Teams
  • Lesson 6: Service Provider Challenges
  • Lesson 7: Organizational change principles
  • Lesson 8: Introduction to the VeriSM​ model
  • Lesson 9: The VeriSM​ Model Part 1 Define
  • Lesson 10: The VeriSM​ Model Part 2 Produce
  • Lesson 11: The VeriSM​ Model Part 3 Provide
  • Lesson 12: The VeriSM​ Model Part 4 Respond
  • Lesson 13: Exam Preparation
  • Course Options

30 and 60 day courses are available

Course Pre-requisites

This course does not require any existing knowledge VeriSM

Exam Details

20 multiple choice questions, 30 minute duration with a 65% pass mark. Exam can be taken online with a web proctor (with EXIN). Candidates must have completed the VeriSM Essentials course before requesting their exam voucher.

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Tel: Telephone: 01924 664 540

Titan Business Centre
Birstall WF17 9PH

Platform 1
King’s Cross

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