SIAM Foundation

This fully accredited SIAM Foundation course provides an introduction to Service Integration and Management, including its history, purpose and value, ecosystem and SIAM roadmaps.

You will learn about the core principles and implementation options along with the adoption and benefits of SIAM.

This course will give you greater access to extensive resources and the skills you need to be considered a SIAM expert.

We’re offering this course with 30 or 60 days online access.

Once completed, you will be able to clearly and confidently articulate the benefits of SIAM and be able to demonstrate your understanding of SIAM roadmaps, processes, governance and most importantly, be able to work efficiently in a SIAM organisation.

Purchase an exam voucher with your training to get SIAM Foundation certified.


Course options

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    30 Days Online Access
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    60 Days Online Access
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    SIAM Foundation Exam

There are 21 lessons covering SIAM terminology, concepts, structural elements and challenges in this course and it has a study duration of 18 hours.

  • Lesson 1Introduction to SIAM
  • Lesson 2: Purpose and value
  • Lesson 3: The SIAM ecosystem
  • Lesson 4: SIAM structures
  • Lesson 5: SIAM roadmap part 1
  • Lesson 6: SIAM roadmap part 2
  • Lesson 7: SIAM roadmap part 3
  • Lesson 8: SIAM roadmap part 4
  • Lesson 9: SIAM roles and responsibilities part 1
  • Lesson 10: SIAM roles and responsibilities part 2
  • Lesson 11: SIAM roles and responsibilities part 3
  • Lesson 12: SIAM practices part 1
  • Lesson 13: SIAM practices part 2
  • Lesson 14: Processes part 1
  • Lesson 15: Processes part 2
  • Lesson 16: Challenges and risks part 1
  • Lesson 17: Challenges and risks part 2
  • Lesson 18: Challenges and risks part 3
  • Lesson 19: SIAM and other practices part 1
  • Lesson 20: SIAM and other practices part 2
  • Lesson 21: Exam preparation


Knowledge of IT service management terminology is recommended, for example ITIL® or ISO/IEC 20000.

Exam details

The exam duration is 60 minutes and is in the format of closed book, multiple choice. Exam pass mark is 65% (26/40 questions). The exam will be delivered online, webcam proctored.
Exam vouchers are sold separately to training courses.

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