There’s 18 easy to absorb lessons and 21 hours mandatory study along with 21 hours self-study with the Service Transition core volume is recommended.
Delegates must hold the ITIL Foundation Certificate in IT Service Management (ITIL V3 or later, or ITIL V2 + the V2-V3 Foundation Bridge) and 21 hours of study via an accredited training solution – confirmed by your course completion certificate
Exam vouchers sold separately.
This exam lasts 90 minutes and is a closed book, multiple choice exam with a pass rate of 70% (28/40 marks across 8 questions) required. The exam value is 3 ITIL credits. The exam will be delivered online, webcam proctored.