ITIL® Service Strategy

This course is aimed at those of you who will manage and implement ITIL processes and comes with either 90 or 150 days online access.

The course includes Service Strategy principles and processes such as Service Portfolio Management, Demand Management and Strategy Management for IT services.


Course options

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    90 Days Online Access
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    150 Days Online Access
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    Service Strategy Exam

Resource options

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    Core volume online access

There are 22 lessons and study duration is 21 hours of mandatory study and 21 hours of self-study with the Service Strategy core volume is recommended.


Delegates must hold the ITIL Foundation Certificate in IT Service Management (ITIL V3 or later, or ITIL V2 + the V2-V3 Foundation Bridge) and 21 hours of study via an accredited training solution – confirmed by your course completion certificate.

Exam Details

Exam vouchers are sold separately.

The duration of the exam is 90 minutes and is in the format of multiple choice and closed book. Exam pass mark is 70% (28/40 marks across 8 questions) and the value is 3 ITIL credits. The exam will be delivered online, webcam proctored.

Contact Us

Tel: 01924 664 540

Leeds Office
Park House
Bradford Road
WF17 9PH

London Office
Hyde Park House
5 Manfred Road
SW15 2RS

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