ITIL® Service Operation

This course is aimed at those who implement and manage ITIL processes and covers Service Operation processes such as Incident Management and Problem Management along with Service Operation functions such as Service Desk, Application Management, IT Operations Management and Common Service Operation activities.

This course comes with the option of 90 or 150 days access and is fully accredited with tutor support included.

from£230

Course options

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    90 Days Online Access
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    150 Days Online Access
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    Service Operation Exam

Resource options

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    Core volume online access

Study duration is to include 21 hours mandatory study and also 21 hours self-study with the Service Operation core volume recommended.

For this course, you must hold the ITIL Foundation Certificate in IT Service Management (ITIL V3 or later, or ITIL V2 + the V2-V3 Foundation Bridge) and 21 hours of study via an accredited training solution – confirmed by your course completion certificate

The exam vouchers are sold separately to this course and is in the format of closed book, multiple choice lasting 90 minutes. Pass rate is 70% (28/40 marks across 8 questions) and is the value of 3 ITIL credits. The exam will be delivered online, webcam proctored.

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