You will learn about the Service Design principles and processes including Service Catalogue Management, Capacity Management, IT Service Continuity Management, Design Coordination, Implementing and improving Service Design and Challenges, critical success factors and risks
You must hold the ITIL Foundation Certificate in IT Service Management (ITIL V3 or later, or ITIL V2 + the V2-V3 Foundation Bridge) and 21 hours of study via an accredited training solution – confirmed by your course completion certificate.
If you wish to sit this exam, the vouchers are sold separately. The exam will last 90 minutes and is a closed book, multiple choice based exam. The pass mark is 70% or above which is 28/40 marks across 8 questions. The value of the exam is 3 ITIL credits. The exam will be delivered online, webcam proctored.
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