The course offers 11 Modules including video tutorials, study guides and quizzes and the duration is 30 hours mandatory study, also 12 hours self-study with the Service Transition and Service Operation core volumes is recommended.
Delegates must hold the ITIL Foundation Certificate in IT Service Management (ITIL V3 or later, or ITIL V2 + the V2-V3 Foundation Bridge) and 30 hours of study via an accredited training solution – confirmed by your course completion certificate.
Exam vouchers are sold separately.
The exam duration is 90 minutes and is in the format of closed book, multiple choice. Exam pass mark is 70% (28/40 marks across 8 questions) and is the value of 4 ITIL credits. The exam will be delivered online, webcam proctored.