ITIL® Operational Support and Analysis

The Capability stream is targeted at delegates who will carry out ITIL processes on a day to day basis.
The Operational Support and Analysis course covers
Event Management, Incident Management, Request Fulfilment, Problem Management and Service Desk Technical Management and is offered with 90 or 150 days online access.


Course options

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    90 Days Online Access
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    150 Days Online Access
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    Operational Support and Analysis Exam

The course has 10 Modules and requires 30 hours mandatory study, along with 12 hours self-study with the Service Operation core volume is recommended


Delegates must hold the ITIL Foundation Certificate in IT Service Management (ITIL V3 or later, or ITIL V2 + the V2-V3 Foundation Bridge) and 30 hours of study via an accredited training solution – confirmed by your course completion certificate.

Exam Details

​Exam vouchers are sold separately

The exam is multiple choice questions, closed book and lasts 90 minutes. The pass mark for the exam is 70% (28/40 marks across 8 questions) and the value is 4 ITIL credits. The exam will be delivered online, webcam proctored.

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Tel: 01924 664 540

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Park House
Bradford Road
WF17 9PH

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Hyde Park House
5 Manfred Road
SW15 2RS

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