Lessons in this course
- Lesson 1: Introduction to ITIL – including the history and its significance
- Lesson 2: ITIL in action – a greater look into the service lifecycle
- Lesson 3: Implementing ITIL and next steps – includes implementation considerations and some real-world case studies
There is no exam linked with this course but if you would like to gain the certification, visit our ITIL Foundation page
You don’t need any previous knowledge or understanding of ITIL as this course covers all the basics. There are no essential requirements needed to take an exam.