ITIL® Foundation

This foundation course is perfect for individuals who are new to ITIL and those of you that have experience but want to obtain a certification. You can get this qualification in your own time with a 30 and 60 day access online. The program includes videos, quizzes, exercises and study guides. We also offer sample exams and tutor support.

This course covers ITIL terminology, concepts, processes and structure in 17 easy to follow lessons. The duration of this course is 18 hours and you don’t require any existing knowledge of the ITIL framework.

Foundation certification is a pre-requisite for intermediate level ITIL training.


Course options

  • Processing ...
    30 Days Online Access
  • Processing ...
    60 Days Online Access
  • Processing ...
    ITIL Foundation Exam

Resource options

  • Processing ...
    ITIL Lifecycle Essentials eBook

Lessons in this course

  • Lesson 1: Introduction to ITIL
  • Lesson 2: Service management and stakeholders
  • Lesson 3: Functions, roles and processes
  • Lesson 4: The service lifecycle
  • Lesson 5: Service Strategy key theories
  • Lesson 6: Service Strategy practices
  • Lesson 7: Service Design key concepts
  • Lesson 8: Service Design processes (1)
  • Lesson 9: Service Design processes (2)
  • Lesson 10: Service Transition procedures (1)
  • Lesson 11: Service Transition procedures (2)
  • Lesson 12: Service Operation practices
  • Lesson 13: Service Operation functions
  • Lesson 14: CSI
  • Lesson 15: Roles
  • Lesson 16: Technology considerations
  • Lesson 17: The sample exam

Exam Details

This exam is a closed book, multiple choice based exam lasting 60 minutes. The exam will be delivered online, webcam proctored.

To pass the exam, you will need to score 65% or more which is 26 out of the 40 questions. We provide extra time for non-native English speakers and the value of the exam is 2 ITIL credits.

Exam vouchers sold separately to training unless you choose the recommended package

Contact Us

Tel: Telephone: 01924 664 540

WAKEFIELD OFFICE: 12 Navigation Court
Calder Park

Platform 1
King’s Cross

Email Us
Follow Us
DevOps Talent
DevOps Resource