There are 19 lessons over 21 hours mandatory study and 21 hours self-study with the CSI core volume is recommended.
Delegates must hold the ITIL Foundation Certificate in IT Service Management (ITIL V3 or later, or ITIL V2 + the V2-V3 Foundation Bridge) and 21 hours of study via an accredited training solution – confirmed by your course completion certificate.
Exam vouchers are sold separately
Exam duration lasts 90 minutes and is closed book, multiple choice. The exam pass mark is 70% (28/40 marks across 8 questions) and the value of 3 ITIL credits. The exam will be delivered online, webcam proctored.
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