Having the right skills is a prerequisite in the fast-paced modern workplace.
Organisations are looking for the highest calibre employees and customers expect their experience with your business to be enhanced by dealing with knowledgeable staff who can deal efficiently with their needs. Employees that feel valued and that are equipped with the right skills are empowered to excel at performing their tasks and are more satisfied at work.
We are delighted to offer accredited service management elearning through selected partners which is available for an individual student through to team training packages and includes sought-after professional capabilities including DevOps, Agile, VeriSM, ITIL and SIAM.
VeriSM is a service management approach for the digital age, bringing together new emerging practices with more traditional methods.
It allows an organisation to utilise service management principles from an end to end view rather than single department focus. This allows flexibility to deliver the best outcome and value to the customer.
We are currently offering a discount to our SIAM Foundation course for a limited time only.
Our spotlight courses give you an overview of the topics in a shorter duration meaning you can gain an insight and knowledge in less time. We offer spotlight courses on Process Improvement and Kanban.
Service Integration and Management (SIAM) is a framework for delivering value through the delivery of consistent governance, standards, processes, controls and accountability. As resource providers, we are continuing to see an increase in the demand for SIAM professionals and predict it will only get greater.
This SIAM Foundation training gives you the knowledge needed to work in a SIAM environment and the opportunity to get ahead of the game and learn about the challenges faced in a SIAM environment and the history of SIAM.
ITIL is a Service Management framework that aligns IT services with the needs of the business. Over 3 million professionals are certified and we’re offering training from introductory, intermediate and expert levels, meaning you can become certified to the level you desire.
The Business Relationship Manager is a vital role in a business as they form the link between the organisation and their business partners. This training will help individuals understand more about the BRM competencies including the skills required.
DevOps is a set of practices that automate the processes between software development and IT teams to assist in building, testing and releasing software faster and more reliably.
Like SIAM, DevOps is fast developing around the world. This course will present you with the key perceptions and philosophies, giving you the foundation needed to get started.
COBIT (Control Objectives for Information and Related Technologies) is a framework of good-practice that provides an end to end business view of the governance of enterprise IT. This training will give you the understanding needed to get started with COBIT.
As we all know, cyber threats to business are increasing all the time and can result in a serious impact. Resilia is a set of cyber resilience best practices which allows an organisation to resist, respond and recover from attacks.
This training presents a lifecycle based approach to improving organisational cyber resilience.
ISO/IEC 20000 is the first international standard for IT Service Management (ITSM). It defines a set of management processes that can be used for the efficient delivery of services to the business and its customers.
Obashi is a “new standard” way of thinking about how business works and mapping dataflows. The methodology helps organisations to build the overall representation and join the dots of your people, processes and technology.
Agile Service Management applies agile thinking to traditional ITSM processes. This course covers process design, implementation and improvement and gives a thorough insight and overview into Agile.