Cranford Group is a Leeds-based agency who provide Service Desk resource and other IT services. Serving clients and candidates across the UK, our traditional approach and strong values enable us to find the very best Service Desk Analysts, Team Leaders, Managers and Consultants for your company.
Service Desk recruitment was our original area of specialism, and it remains our core business today. Through many years of working with organisations and candidates, we’ve honed our methods to meet the challenges associated with this particularly difficult area of IT recruitment.
It’s well known that service desks suffer from a high turnover of staff. This is partly because the skills can be heavily in demand, leading to lower retention rates, and also because dealing with customers on the frontline can be a pretty stressful job.
With our vast experience and knowledge in this area, and a Director who personally meets and interviews all new Service Desk candidates, we’re best-placed to help you overcome your service desk staffing issues...
Our Service Desk recruitment practices differ from many other agencies, because we actually meet more than 80% of our candidates – after all, how can we put forward the best if we haven’t had the chance to make that crucial, firsthand assessment?
When you place the responsibility of sourcing staff for your Service Desk vacancies in our hands, you can trust us to apply our rigorous standards to every aspect of the selection process:
Controversial as it may be, we believe that the majority of recruitment companies refrain from working with clients to fill Service Desk vacancies, choosing instead to focus on higher level roles with higher fee values – but not so at Cranford Solutions. Our specialist recruiters will find you the very best candidates for the following roles: